Delivery

Delivery is charged per parcel and will be detailed upon our checkout page.  We do offer a reduced delivery fee for any additional gifts purchased.

Our current policy is to deliver directly to the recipient to obtain a signature and delivery photo upon receipt.  If the recipient is not home the courier may leave the gift with a neighbour, at a safe pick up shop or return to the depot and reattempt delivery the next working day.  A card/email or text notification will be left giving further information.

Please note we are unable to call the recipient directly to arrange delivery with them.  We are also unable to request specific time slots for the delivery with the courier.

If you wish to track your gift or speak with our courier DPD, they can be contacted on:

DPD Customer Service team – 0121 275 0500. 

Webpage – www.dpd.co.uk – Live Chat available

Mon-Fri: 7am-8pm  Sat: 8am-6:30pm.  Sun: 8am-4pm

Tracking can be followed at www.track.dpd.co.uk

Can I choose a delivery date?

Yes you can choose a delivery date from our calendar during checkout. However please note this is not a guaranteed service and delays can occasionally occur beyond our control.  If the courier encounters any delays during transit, they will email/text the information provided within the order with this information.

What time will my delivery arrive?

Deliveries are usually made between 8am and 8pm, Monday to Friday/Saturday. It is not possible to guarantee an exact time for deliveries however you will be emailed/texted a 1hr delivery window on the day of delivery.

What if the recipient is not home ?

Once the courier is in receipt of the gift, you will receive a tracking email / SMS from DPD.

This email will contain a “SHOW MY OPTIONS” button and clicking on this will display a number of ‘in-flight’ options including:

• Leave parcel with a neighbour (you can choose “any neighbour” or specify a preferred neighbour if required
• Take the parcel to a local Pickup Shop for collection
• Change delivery date
• You can also upgrade delivery to a Saturday / Sunday, AM/PM service for a small fee.

* On the morning of the delivery you will also receive an email / SMS containing your 1 hr delivery window

Please check your junk / spam folders as these notification emails can sometime get caught there. Emails will come from yourdelivery@dpd.co.uk and yourorder@dpd.com so please do add them to your safe list to ensure they arrive to you.

How much is delivery?

UK Mainland: Monday to Friday Service – £7.95

Saturday Service – £10.95

Can I choose a delivery date?

Yes, you can choose your preferred delivery date from our calendar during the checkout process.  We offer delivery Monday to Saturday.

Change of Address

If you have made a mistake with the delivery address, please contact us with the correction asap at sales@handmade-hamper.co.uk.  If the gift has not yet been dispatched there will be no fee for the address change.  If the gift has been dispatched to our courier a change of address fee will be due of £7.95.  An invoice will be issued to you and is required to be paid prior to the gift being dispatched to the new address notified.

Returned Parcels

Whilst we try our best to contact the recipient or gift purchaser to sort any delivery issues, we do sometimes have the gifts returned to us.

If your parcel is returned to us, a re-delivery fee will be due in order for us to reattempt the delivery for you.  An invoice for £14.95 – which covers the courier’s returned parcel and redelivery fee will be sent to the purchaser.  Once this is paid we will arrange dispatch asap. The dispatched gift will be the original gift and not a replacement.

We will attempt to contact the purchaser to notify of the return and hold the gift for 30 days.  If we are unable to contact the purchaser after the 30 days the gift will be destroyed.