FAQ  Our frequently asked questions page will answer any queries you may have.  If you are still unsure of something please contact us at Info@Handmade-Hamper.co.uk where we will be happy to help.

Coronavirus (COVID-19)

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Due to the evolving situation regarding Coronavirus (COVID-19), we can only offer a limited selection of gifts at the moment.   Our delivery company is working exceptionally hard during these trying times, so please bear with us if your gift is not delivered on the date you requested.

Thank you for your understanding.

Can I change items in a gift hamper for others I’ve seen on your website?

 

Yes, we’ll happily change or add items to make your gift hamper more personal however, this may alter the cost of the gift hamper.

Can you make a bespoke gift hamper for me?

 

Providing we have a few days notice then this won’t be a problem.  If you’d like us to make a hamper just for you please email us with your requirements and budgets and we’ll supply you with a couple of options to choose from.

I want to order now but not have the hamper delivered until a certain date, is that possible?

 

Of course, simply place your order as normal then select the preferred delivery date at checkout.  We will endeavour to deliver your gift on the date you have selected.

Please note, we prefer not to deliver hampers containing cheese on a Monday, this is to keep the gift as fresh as possible. If you still choose a Monday delivery we will not be held responsible for the contents as the gift is perishable.

How fresh are breakfast items and cheeses?

As our breakfast hampers contain perishable goods, we guarantee our croissants, chocolate danish and muffins have a shelf life of at least 5 days from the date of delivery.   Our cheeses also arrive with a shelf life of at least 2 weeks.  These dates are only as a minimum guide and are usually much longer.

Please note:  To keep the gift as fresh as possible, we prefer to only deliver gifts containing cheese,  Tuesday to Saturday. However if you do choose a Monday delivery we will honour your request but cannot guarantee the condition of the cheese upon arrival.  Cheeses are packaged within a thermal envelope to keep cool during transit.

Ordering more than one gift.

If you are ordering more than one gift to the same household we usually try to send the items within the same box and charge one amount of £6.95 on a Monday to Friday service.   If you have several gifts going to different addresses the standard delivery charge of £6.95 will be incurred for each address.

Do you deliver on a weekend?

 

Yes, we are able to offer Saturday delivery at a cost of £24.95.  This is an all day service and specific AM/PM slots cannot be requested. Unfortunately we are unable to offer you a Saturday service to all locations (eg Scottish Highlands) If in doubt please contact us at info@handmade-hamper.co.uk to check.

Handmade Hampers Ltd cannot accept responsibility for a Saturday service not being met or delayed via the delivery company.

Please note if the Saturday delivery charge of £24.95 is not paid upon checkout, the gift will be delivered on the service paid for.

Our delivery service to you.

We offer delivery to all of the UK.

Our current delivery company is Parcelforce, and our current policy is to deliver directly to the recipient to obtain a signature upon receipt.  If the recipient is not home the courier will leave the gift at a local post office for collection or return to the depot and reattempt delivery the next working day.  A card will be left giving further information.

If you wish to track your gift directly with Parcelforce, they can be contacted on 0344 800 4466.

We request a telephone contact number for the recipient in case we or ParcelForce have a problem finding the address.

We offer delivery notifications and tracking information and add the purchaser’s email address to this notification to avoid spoiling any surprises.  However if you would like us to notify the recipient the gift is on its way please enter their information into the delivery notes.

Every attempt will be made to deliver your gift on the preferred date you have chosen, however sometimes this may not be possible so this date is not guaranteed.  We cannot take responsibility for adverse weather conditions or delays encountered by the courier. We try our best to rectify any delivery issues without notifying the customer or recipient.

Deliveries may take longer if sending to areas within the Scottish Highlands and Islands, Devon and Cornwall, please be aware of this when choosing your date.

Full details of our delivery policy and costs can be found in our delivery policy.