FAQ  Our frequently asked questions page will answer any queries you may have.  If you are still unsure of something please contact us at Sales@Handmade-Hamper.co.uk where we will be happy to help.

Coronavirus (COVID-19)

We are still open and delivering gifts, although due to stock availability some items may appear as a limited quantity or go out of stock very quickly. We are doing everything we can to keep the website as up to date as possible for you to browse through.

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Due to the evolving situation regarding Coronavirus (COVID-19), we can only offer a limited selection of gifts at the moment.

Our delivery company is working exceptionally hard during these trying times, so please bear with us if your gift is not delivered on your preferred date.

Thank you for your understanding.

Can I change items in a gift hamper for others I’ve seen on your website? 

Yes, we’ll happily change or add items to make your gift hamper more personal however, this may alter the cost of the gift hamper.

Can you make a bespoke gift hamper for me? 

Providing we have a few days notice then this won’t be a problem.  If you’d like us to make a hamper just for you please email us with your requirements and budgets and we’ll supply you with a couple of options to choose from.

sales@handmade-hamper.co.uk

I want to order now but not have the hamper delivered until a certain date, is that possible? 

Of course, simply place your order as normal then select the preferred delivery date at checkout.  Our courier will endeavour to deliver your gift on the date you have selected and we now offer delivery 7 days a week.

How fresh are breakfast items and cheeses?

As our breakfast hampers contain perishable goods, we guarantee our croissants, chocolate danish and muffins etc have a shelf life of at least 5 days from the date of delivery.

Our cheeses also arrive with a shelf life of at least 2 weeks.

We package all our cheeses within a thermal envelope with an ice pack to keep the cheese as fresh as possible during transit.

Please note all our Cheshire Cheese Co cheeses are suitable for Vegetarians.

These dates are only as a minimum guide and are usually much longer.

Ordering more than one gift.

If you are ordering more than one gift to the same household we usually try to send the items within the same box and charge one amount of £6.95 on a Monday to Friday service.   If you have several gifts going to different addresses the standard delivery charge of £6.95 will be incurred for each address.

Do you deliver on a weekend? 

Yes, we are able to offer Saturday and Sunday delivery at a cost of £9.95.

Our delivery service to you.

We offer delivery to all of the UK.

Our current delivery company is DPD, and our current policy is to deliver directly to the recipient to obtain a signature upon receipt.  If the recipient is not home the courier will may leave the gift with a neighbour, in a safe place or return to the depot and reattempt delivery the next working day.  A card will be left giving further information.

The courier takes a photo of the gift at the delivery address, so if you have any problems please get in touch and we can look into this for you.

If you wish to track your gift or speak with DPD directly, they can be contacted on:

DPD Customer Service team – 0121 275 0500. 
Webpage – www.dpd.co.uk
Mon-Fri:7am-8pm Sat: 8am-6:30pm.  Sun: 8am-4pm

We will send an email via DPD to confirm when they have the gift within their delivery system to the purchaser.  DPD will also send a text notification on the day of delivery with a one hour delivery slot.

Every attempt will be made to deliver your gift on the preferred date you have chosen, however sometimes this may not be possible so this date is not guaranteed.  We cannot take responsibility for adverse weather conditions or delays encountered by the courier. We try our best to rectify any delivery issues without notifying the customer or recipient.

Deliveries may take longer if sending to areas within the Scottish Highlands and Islands, Devon and Cornwall, please be aware of this when choosing your date.  A full list of affected postcodes can be viewed on our delivery policy.

Full details of our delivery policy and costs can be found in our delivery policy.