FAQ Our frequently asked questions page will answer any queries you may have. If you are still unsure of something please contact us at Sales@Handmade-Hamper.co.uk where we will be happy to help.
Can I change items in a gift hamper for others I’ve seen on your website?
Yes, we’ll happily change or add items to make your gift hamper more personal however, this may alter the cost of the gift hamper.
Can you make a bespoke gift hamper for me?
Providing we have a few days notice then this won’t be a problem. If you’d like us to make a hamper just for you please email us with your requirements and budgets and we’ll supply you with a couple of options to choose from. Please note, we are unable to offer this service over the Christmas/New Year period.
I want to order now but not have the hamper delivered until a certain date, is that possible?
Of course, simply place your order as normal then select the preferred delivery date at checkout. Our courier will endeavour to deliver your gift on the date you have selected. They will provide you wil tracking updates via the email/mobile number left on the order page.
How fresh are breakfast items and cheeses?
As our breakfast hampers contain perishable goods, we guarantee our croissants, muffins etc have a shelf life of at least 3 days from the date of delivery.
Our cheeses also arrive with a shelf life of at least 2 weeks.
We package all our cheeses within a thermal envelope with an ice pack to keep the cheese as fresh as possible during transit.
Please note all our Cheshire Cheese Co cheeses are suitable for Vegetarians.
These dates are only as a minimum guide and are usually much longer.
Delivery InformationDelivery is charged per parcel and will be detailed upon our checkout page. We do offer a reduced delivery fee for any additional gifts purchased.
Our current policy is to deliver directly to the recipient to obtain a signature upon receipt. If the recipient is not home the courier may leave the gift with a neighbour, in a safe location or return to the depot and reattempt delivery the next working day. A card/email or text notification will be left giving further information.
Please note we are unable to call the recipient directly to arrange delivery with them. We are also unable to request specific time slots for the delivery with the courier.
If you wish to track your gift or speak with our courier DPD, they can be contacted on:
DPD Customer Service team – 0121 275 0500.
Webpage – www.dpd.co.uk – Live Chat available
Mon-Fri: 7am-8pm Sat: 8am-6:30pm. Sun: 8am-4pm
Can I choose a delivery date?
Yes you can choose a delivery date from our calendar during checkout. However please note this is not a guaranteed service and delays can occasionally occur beyond our control. If the courier encounters any delays during transit, they will email/text the information provided within the order with this information.
What time will my delivery arrive?
Deliveries are usually made between 8am and 8pm, Monday to Friday/Saturday. It is not possible to guarantee an exact time for deliveries however you will be emailed a 1hr delivery window on the day of delivery.
What if the recipient is not home ?
Once the courier is in receipt of the gift, you will receive a tracking email / SMS from DPD.
This email will contain a “SHOW MY OPTIONS” button and clicking on this will display a number of ‘in-flight’ options including:
- Leave parcel with a neighbour (you can choose “any neighbour” or specify a preferred neighbour if required
- Take the parcel to a local Pickup Shop for collection
- Change delivery date
- You can also upgrade delivery to a Saturday / Sunday, AM/PM service for a small fee.
* On the morning of the delivery you will also receive an email / SMS containing your 1 hr delivery window
Please check your junk / spam folders as these notification emails can sometime get caught there. Emails will come from firstname.lastname@example.org and email@example.com so please do add them to your safe list to ensure they arrive to you.
Failed Delivery Information
DPD’s policy is to attempt delivery on two separate occasions. They will leave a calling card if they are able to gain access to the properties letterbox. If the recipient does not rearrange the delivery, the gift may be returned back to us as sender. We will then contact the purchaser to advise of this and to obtain further delivery instructions. A re-delivery fee of £12.95 will be charged to process the delivery again on a Monday to Friday service. This covers the cost of the parcel being returned to us and also a further redelivery attempt. If the gift is returned to us, we will make every effort to contact the sender with re-delivery options, if the sender chooses not to respond to us the gift will be destroyed after 30 days.
It is the policy of Handmade Hampers Ltd to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
If you are unhappy with your unused purchase please return it within 7 days along with your receipt for an exchange or refund, by the original method of payment. To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, beverage and perishable items due to non delivery (in these circumstances Handmade Hampers Ltd will not be responsible for the cost of returning goods), except where the item is faulty. Items must be returned in their original packaging and must be complete. An administration fee of £10 will be deducted from the refund amount.
Seasonal gift items ie, Christmas, Easter etc cannot be refunded.
Your statutory rights will not be affected.
Full details of our returns, delivery policy and costs can be found within our returns and delivery policy.