FAQ Our frequently asked questions page will answer any queries you may have. If you are still unsure of something please contact us at Sales@Handmade-Hamper.co.uk where we will be happy to help.
We are still open and delivering gifts, although due to stock availability some items may appear as a limited quantity or go out of stock very quickly. We are doing everything we can to keep the website as up to date as possible for you to browse through.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.
Due to the evolving situation regarding Coronavirus (COVID-19), we can only offer a limited selection of gifts at the moment.
Our delivery company is working exceptionally hard during these trying times, so please bear with us if your gift is not delivered on your preferred date.
Thank you for your understanding.
Can I change items in a gift hamper for others I’ve seen on your website?
Yes, we’ll happily change or add items to make your gift hamper more personal however, this may alter the cost of the gift hamper.
Can you make a bespoke gift hamper for me?
Providing we have a few days notice then this won’t be a problem. If you’d like us to make a hamper just for you please email us with your requirements and budgets and we’ll supply you with a couple of options to choose from.
I want to order now but not have the hamper delivered until a certain date, is that possible?
Of course, simply place your order as normal then select the preferred delivery date at checkout. Our courier will endeavour to deliver your gift on the date you have selected.
How fresh are breakfast items and cheeses?
As our breakfast hampers contain perishable goods, we guarantee our croissants, chocolate danish and muffins etc have a shelf life of at least 3 days from the date of delivery.
Our cheeses also arrive with a shelf life of at least 2 weeks.
We package all our cheeses within a thermal envelope with an ice pack to keep the cheese as fresh as possible during transit.
Please note all our Cheshire Cheese Co cheeses are suitable for Vegetarians.
These dates are only as a minimum guide and are usually much longer.
Our delivery fee for one gift is £6.95 on a Monday to Friday service, any additional gifts to the same address will be charged at £3.00. Our weekend service is charged at £9.95, again any additional gifts will be charged at £3.00. If you wish to order several gifts to the same address, we may be able to offer you a discounted delivery fee. Please email us your requirements at firstname.lastname@example.org
Do you deliver on a weekend?
Yes, we are able to offer Saturday delivery and during the Christmas period a Sunday delivery at a cost of £9.95.
Our delivery service to you.
We offer delivery to all of the UK.
Our current delivery company is DPD, and their policy is to deliver directly to the recipients address as per the order/delivery notification. Due to COVID restriction, signatures are not currently being requested. However our courier will ask for a name and take a photo as evidence of the delivery. Please contact us if you would like a copy of this image – Sales@Handmade-Hamper.co.uk
If the recipient is not home the courier will may leave the gift with a neighbour, in a safe place or return to the depot and reattempt delivery the next working day. A card will be left giving further information. (COVOID safe, no contact delivery is currently in practice)
We add email addresses and mobile numbers to the couriers interactive service to keep you up to date with the delivery process and also to give you the option of rearranging the delivery to a more convenient date.
If you wish to track your gift or speak with DPD directly, they can be contacted on:
We will send an email via DPD to confirm when they have the gift within their delivery system to the purchaser. DPD will also send a text notification on the day of delivery with a one hour delivery slot.
If you would like the recipient to receive interactive delivery notifications, please enter their mobile number on the checkout page. If you wish the gift to be a surprise, please omit their number from this box.
Every attempt will be made to deliver your gift on the preferred date you have chosen, however sometimes this may not be possible so this date is not guaranteed. We cannot take responsibility for adverse weather conditions or delays encountered by the courier. We try our best to rectify any delivery issues without notifying the customer or recipient.
Deliveries may take longer if sending to areas within the Scottish Highlands and Islands, Devon and Cornwall, please be aware of this when choosing your date. A full list of affected postcodes can be viewed on our delivery policy.
Unfortunately we are unable to offer delivery to the Channel Islands.
DPD’s policy is to attempt delivery on two separate occasions. They will leave a calling card if they are able to gain access to the properties letterbox. If the recipient does not rearrange the delivery, the gift may be returned back to us as sender. We will then contact the purchaser to advise of this and to obtain further delivery instructions. A re-delivery fee of £6.95 will be charged to process the delivery again on a Monday to Friday service. If the gift is returned to us, we will make every effort to contact the sender with re-delivery options, if the sender chooses not to respond to us the gift will be destroyed after 30 days.
It is the policy of Handmade Hampers Ltd to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
If you are unhappy with your unused purchase please return it within 7 days along with your receipt for an exchange or refund, by the original method of payment. To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, beverage and perishable items due to non delivery (in these circumstances Handmade Hampers Ltd will not be responsible for the cost of returning goods), except where the item is faulty. Items must be returned in their original packaging and must be complete. An administration fee of £10 will be deducted from the refund amount.
Seasonal gift items ie, Christmas, Easter etc cannot be refunded after the occasion has passed.
Your statutory rights will not be affected.
Full details of our returns, delivery policy and costs can be found within our returns and delivery policy.