FAQ Our frequently asked questions page will answer any queries you may have. If you are still unsure of something please contact us at Sales@Handmade-Hamper.co.uk where we will be happy to help.
Contact
Please contact us at Sales@Handmade-Hamper.co.uk with all enquiries. If you are waiting for a reply to a query, please check your spam/junk box as they do sometimes get directed there instead of your inbox.
Bulk Orders
If you have several gifts to send out to individual addresses just drop us the details on an email or spreadsheet and we can process the order for you. An invoice will be sent to you for payment via bank transfer or using Stripe for card payments. Please ensure you provide the gift name, any preference for the bottle or content. Recipients name, address and mobile number (for delivery updates) Any gift Message. Preferred delivery date. Please note payment will be required before gifts are dispatched.
Can I change items in a gift hamper for others I’ve seen on your website?
Yes, we’ll happily change or add items to make your gift hamper more personal however, this may alter the cost of the gift hamper.
I want to order now but not have the hamper delivered until a certain date, is that possible?
Of course, simply place your order as normal then select the preferred delivery date at checkout. Our courier will endeavour to deliver your gift on the date you have selected. They will provide you with tracking updates via the email/mobile number left on the order page.
How fresh are our cheeses?
Our cheeses also arrive with a shelf life of at least 2 weeks. (Special Offer gifts containing Cheese will have their Best Before dates displayed with the listing content)
We package all our cheeses within a thermal envelope with an ice pack to keep the cheese as fresh as possible during transit.
Please note all our Cheshire Cheese Co cheeses are suitable for Vegetarians.
These dates are only as a minimum guide and are usually much longer.
Delivery Information
Delivery of your gift will be by our courier DPD. You will be notified of the tracking information via email upon the gift being despatched. Tracking information will also be provided to the recipient if a mobile number is provided.
Our current policy is to deliver directly to the recipient’s address given to us within the order. The courier will obtain a signature upon delivery and take a delivery photo. If the recipient is not home the courier may leave the gift with a neighbour.
On the delivery day, the courier will send a text notification providing an estimated delivery time to the recipient if you have provided a mobile number for them.
If the courier is not able to deliver the gift to the recipient or a neighbour, a calling card will be left at the property giving details for a redelivery attempt. This information may also be emailed or texted.
We are unable to call the recipient to arrange delivery directly with them.
If you wish to discuss any of the delivery processes with us please email sales@handmade-hamper.co.uk with your queries.
How much is delivery?
UK Mainland: Monday to Friday Service – £7.95
Saturday Service – £10.95
Can I choose a delivery date?
Yes, you can choose your preferred delivery date from our calendar during the checkout process. We offer delivery Monday to Saturday.
Change of Address
If you have made a mistake with the delivery address, please contact us with the correction asap at sales@handmade-hamper.co.uk. If the gift has not yet been dispatched there will be no fee for the address change. If the gift has been dispatched to our courier a change of address fee will be due of £7.95. An invoice will be issued to you and is required to be paid prior to the gift being dispatched to the new address notified.
Returned Parcels
Whilst we try our best to contact the recipient or gift purchaser to sort any delivery issues, we do sometimes have the gifts returned to us.
If your parcel is returned to us, a re-delivery fee will be due in order for us to reattempt the delivery for you. An invoice for £14.95 – which covers the courier’s returned parcel and redelivery fee will be sent to the purchaser. Once this is paid we will arrange dispatch asap. The dispatched gift will be the original gift and not a replacement.
We will attempt to contact the purchaser to notify of the return and hold the gift for 30 days. If we are unable to contact the purchaser after the 30 days the gift will be destroyed.
DPD Contact
If you wish to track your gift or speak with our courier DPD, they can be contacted on:
DPD Customer Service team – 0121 275 0500.
Webpage – www.dpd.co.uk – Live Chat available
What time will my delivery arrive?
Deliveries are usually made between 8am and 8pm, Monday to Friday/Saturday. It is not possible to guarantee an exact time for the delivery, however the courier will issue a timeslot on the morning of the delivery. This will be updated within the tracking information and notified by text/email.
Returns Policy
It is the policy of Handmade Hampers Ltd to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
If you are unhappy with your unused purchase please return it within 7 days along with your receipt for an exchange or refund, by the original method of payment. To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, beverage and perishable items due to non delivery (in these circumstances Handmade Hampers Ltd will not be responsible for the cost of returning goods), except where the item is faulty. Items must be returned in their original packaging and must be complete. An administration fee of £15 will be deducted from the refund amount.
Seasonal gift items ie, Christmas, Easter etc cannot be refunded.
Your statutory rights will not be affected.
Full details of our returns, delivery policy and costs can be found within our returns and delivery policy.
