Delivery Policy

Every gift box / hamper will be delivered in our protective packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team.

We dispatch all mainland UK gifts on a 24 hour service. (Exceptions may apply to certain delivery locations,)

We package all our cheeses within a thermal envelope with an ice pack to keep the cheese as fresh as possible during transit.

We ask our customers to confirm a preferred delivery date.  Every attempt is made from Handmade-Hamper.co.uk to ensure delivery is made on the requested day, however this is not a guaranteed date.

As we currently use an external delivery company, it is out of our hands if delivery is not made on the preferred date.  We do advise the company of the preferred delivery date, and every effort is made to keep to this date.  Text and email notifications are sent by the courier to the recipient if a contact mobile number is provided, if any delays are expected.

Delivery charges are available upon the checkout process.

Whilst we endeavour to arrange delivery on your preferred date chosen, deliveries to remote areas, Scottish Highlands, Islands or to lower areas such as Devon and Cornwall may incur additional delivery time so please bear this in mind when choosing your preferred date.

Unfortunately we are unable to offer delivery to the Channel Islands or Ireland.

Please note that delivery dates may be affected by adverse weather conditions.  While every attempt will be made to ensure the gift arrives on the preferred date, sometimes this may not be possible.

Delivery of your gift will be by our courier’s  DPD. You will be notified of the  tracking information via email upon the gift being despatched.  Tracking information will also be provided to the recipient if a mobile number is provided.

Our current policy is to deliver directly to the recipient’s address given to us within the order.   The courier will obtain a signature upon delivery and take a delivery photo.  If the recipient is not home the courier may leave the gift with a neighbour.

On the delivery day, the courier will send a text notification providing an estimated delivery time to the recipient if you have provided a mobile number for them.

If the courier is not able to deliver the gift to the recipient or a neighbour, a calling card will be left at the property giving details for a redelivery attempt.  This information may also be emailed or texted.

We are unable to call the recipient to arrange delivery directly with them.

If you wish to discuss any of the delivery processes with us please email sales@handmade-hamper.co.uk with your queries.

How much is delivery?

UK Mainland: Monday to Friday Service – £7.95

Saturday Service – £10.95

Can I choose a delivery date?

Yes, you can choose your preferred delivery date from our calendar during the checkout process.  We offer delivery Monday to Saturday.

Change of Address

If you have made a mistake with the delivery address, please contact us with the correction asap at sales@handmade-hamper.co.uk.  If the gift has not yet been dispatched there will be no fee for the address change.  If the gift has been dispatched to our courier a change of address fee will be due of £7.95.  An invoice will be issued to you and is required to be paid prior to the gift being dispatched to the new address notified.

Returned Parcels

Whilst we try our best to contact the recipient or gift purchaser to sort any delivery issues, we do sometimes have the gifts returned to us.

If your parcel is returned to us, a re-delivery fee will be due in order for us to reattempt the delivery for you.  An invoice for £14.95 – which covers the courier’s returned parcel and redelivery fee will be sent to the purchaser.  Once this is paid we will arrange dispatch asap. The dispatched gift will be the original gift and not a replacement.

We will attempt to contact the purchaser to notify of the return and hold the gift for 30 days.  If we are unable to contact the purchaser after the 30 days the gift will be destroyed.

DPD Contact

If you wish to track your gift or speak with our courier DPD, they can be contacted on:

DPD Customer Service team – 0121 275 0500. 

Webpage – www.dpd.co.uk – Live Chat available

General Notes

Please note that after dispatch, any changes to the hamper delivery address may incur additional charges.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.

We regret that we are not able to accept orders to an address containing a PO Box number.

Handmade Hampers Ltd reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Handmade Hampers Ltd prior to placement of the order.

Handmade Hampers Ltd reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.

Some of the items available for purchase contain intoxicating liquor. By placing an order for an alcoholic product, you confirm that you are aged 18 or over.

For our full Terms & Conditions, please refer to terms and conditions.