It is the policy of Handmade Hampers Ltd to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
If you are unhappy with your unused purchase please contact us in writing to Sales@Handmade-Hamper.co.uk within 3 days, giving details of the problem We will require you to return the item undamaged and in all its original packaging, so please do not dispose of these until we have contacted you. Refunds will be by the original method of payment with delivery charges deducted.
To this end, it is our policy that we do not exchange or refund personalised items, special orders, bespoke gifts food, beverage and perishable items except where the item is faulty. Items must be returned in their original packaging and must be complete.
An administration fee of £10 will be deducted from the refund amount, once the gift has been received and checked by our team. Please ensure you obtain proof of posting when returning items to us.
Seasonal gift items ie, Christmas, Easter etc cannot be refunded after the occasion has passed.
Your statutory rights will not be affected.
The items delivered to you may differ slightly from the images shown on the www.Handmade-Hamper.co.uk site. We reserve the right to substitute items of a similar description and standard if the requested items are not available but we will use reasonable endeavours to match your order exactly.
Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged’ or ‘unexamined’ and we are informed at once and confirmed in writing within 3 days of delivery. Damaged goods must be retained for inspection and Handmade Hampers Ltd may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address. Please take photographs where possible and forward to us at Sales@Handmade-Hamper.co.uk. Our liability is limited to the selling price of the goods in all cases.
Every effort must be made by the recipient to arrange re-delivery of Hampers and Gifts if they are not home to take receipt of the delivery. Our delivery company will leave a ‘sorry we missed you’ card giving contact information to re-deliver the item to you or to leave in a secure safe place. If the recipient fails to contact the delivery company, this may result in the gift being returned to Handmade-Hampers after two failed delivery attempts. A refund will not be offered in this case. If the gift is returned to us, we will make every effort to contact the sender with re-delivery options, if the sender chooses not to respond to us the gift will be destroyed after 30 days.
If the parcel is returned to us a redelivery fee of £12.95 will be charged. This covers the cost of the parcel being returned to us and also a further redelivery attempt.
As our courier offers an interactive service, this allows the the recipient to receive a one hour delivery window on the delivery day. If this service is used, the information sent also gives further information regarding leaving in a safe place or pick up point.
Perishable items will not be replaced, due to a delivery date being missed or the gift being returned back to us as the sender if the delivery was not achieved.
Refunds cannot be offered on seasonal gifts that are returned back from the delivery company due to non collection/re-delivery from the recipient.
If we have sent you an incorrect item, please notify our sales team as soon as possible or within 3 days and return the incorrect item to us and specify the correct details in writing – Sales@Handmade-Hamper.co.uk. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.